SHIPPING & DELIVERY
How much does shipping cost?
・Free shipping to U.K addresses
・World wide free shipping on orders over £800
● Express shipping: £45
● Standard international: £18
What shipping options are available?
●Express shipping: DHL, UPS
●Standard international: Royal Mail
When will I receive my tracking information?
When the order is shipped, the notification will be sent to the registered e-mail.
EXCHANGES & RETURNS
How do I ship my return?
If you would like to return the item for a refund, please contact us at firstname.lastname@example.org within 5 days of receipt of your purchase. We will refund you the full amount of your order within 60 days of receipt of the jewellery. Shipping fees are non-refundable. Jewellery must be in its original, unworn condition, complete with all packaging. Please note: bespoke, made to order and altered pieces made in non standard sizes and metals are not eligible for refund or exchange. Please contact us at email@example.com
You will be responsibile for return shipping costs,tax, custom duty, or for any items lost, stolen or damaged in transit.
How do I return or exchange my online purchase?
If you would like to exchange your item, Please contact us at firstname.lastname@example.org within 5 working days of receiving your order.
Please note that Shipping fees are non-refundable.
IMPORT DUTIES AND TAXES
Customers who are outside of the United Kingdom will be responsible for import duties and local taxes on the arrival at destination.
What are the accepted payment methods?
Debit card, Credit card, Paypal, Apple pay
Where can I purchase mariko tsuchiyama items?
Please see the Stockists page.
Is the payment link secure?
How do I place a special order?
Please feel free to contact us about the commission order at email@example.com
How can I follow my online order?
We will send the notification with tracking number when we shipped the item.
How do I care for my product?
After using, please wipe the pearl with a dried soft cloth. They are affected by lighting, so please keep it in a case for storage. Pearls are vulnerable to moisture and dryness, so please take them out of the case and put them in the air. Meanwhile don’t keep them in the case for a long time, wear it occasionally as it’s important to make them breathe.
If you scrape or rub against a hard surface, the pearl will be damaged and lose its original luste. Please not to allow the pearl to touch hard objects such as sharp metal.
Please remove your ring when cooking, washing, bathing, or swimming in the pool. Pearls possess enough hardness to wear daily but soaking them in the water frequently could damage the surface and thread.
For a string neckless or a bracelet design it’s highly recommend for customers to change the thread every eight-ten years. Please contact us if you wish to change the thread.
Where are mariko tsuchiyama products produced?
All of our products are produced in England.