FAQ

SHIPPING & DELIVERY

How much does shipping cost?
Free Shipping

・Free shipping to U.K addresses 

・World wide free shipping on orders over £800 

● Express shipping: £45

● Standard international: £18

What shipping options are available?

●Express shipping: DHL, UPS

●Standard international: Royal Mail 

When will I receive my tracking information?

When the order is shipped, the notification will be sent to the registered e-mail.

EXCHANGES & RETURNS

How do I ship my return?

If you would like to return the item for a refund, please contact us at mariko@marikotsuchiyama.com within 5 days of receipt of your purchase. We will refund you the full amount of your order within 60 days of receipt of the jewellery. Shipping fees are non-refundable. Jewellery must be in its original, unworn condition, complete with all packaging. Please note: bespoke, made to order and altered pieces made in non standard sizes and metals are not eligible for refund or exchange. Please contact us at mariko@marikotsuchiyama.com

You will be responsibile for return shipping costs,tax, custom duty, or for any items lost, stolen or damaged in transit. 


How do I return or exchange my online purchase?
Exchange

If you would like to exchange your item, Please contact us at mariko@marikotsuchiyama.com  within 5 working days of receiving your order.

Please note that Shipping fees are non-refundable. 


IMPORT DUTIES AND TAXES

Customers who are outside of the United Kingdom will be responsible for import duties and local taxes on the arrival at destination.

返品について

返品をご希望の場合は、商品到着後5日以内に、以下のメールアドレスまで返品ご希望の旨ご連絡ください。60日以内にご購入頂いた物に関してのみ、ご返金させて頂きます。

mariko@marikotsuchiyama.com

送料は返金不可、返品にかかかる送料はお客様ご自身でご負担ください。返品に際して、商品が発送時と同じ状態であり、未着用、元のパッケージのままご返品されたか弊社で確認後、返金手続きをさせて頂きます。

但し、オーダーメード、お客様のサイズに合わせてお作りした商品に関してはご返金の対象外とさせて頂きます旨、ご理解ください。

返品にかかる送料、輸入税、関税はお客様ご負担で、お願い致します。万が一、輸送中に商品が紛失、破損した場合、弊社で責任は取りかねます。

交換、修理について

交換をご希望の場合は、商品到着後5日以内に以下のメールアドレスまでご連絡ください。

mariko@marikotsuchiyama.com

但し、オーダーメード、お客様のサイズに合わせてお作りした商品に関しては交換の対象外とさせて頂きます旨、ご理解ください。

送料はご返金不可、返送に際してかかる送料、輸入税、関税はお客様ご負担でお願い致します。輸送中に商品が紛失、破損した場合、弊社で責任は取りかねます。


ORDERS

What are the accepted payment methods?

Debit card, Credit card, Paypal, Apple pay

Where can I purchase mariko tsuchiyama items?

Please see the Stockists page.


Is the payment link secure?

Yes.


How do I place a special order?

Please feel free to contact us about the commission order at mariko@marikotsuchiyama.com


How can I follow my online order?

We will send the notification with tracking number when we shipped the item.

PRODUCTS

How do I care for my product?

After using, please wipe the pearl with a dried soft cloth. They are affected by lighting, so please keep it in a case for storage. Pearls are vulnerable to moisture and dryness, so please take them out of the case and put them in the air. Meanwhile don’t keep them in the case for a long time, wear it occasionally as it’s important to make them breathe.

If you scrape or rub against a hard surface, the pearl will be damaged and lose its original luste. Please not to allow the pearl to touch hard objects such as sharp metal.

Please remove your ring when cooking, washing, bathing, or swimming in the pool. Pearls possess enough hardness to wear daily but soaking them in the water frequently could damage the surface and thread.

For a string neckless or a bracelet design it’s highly recommend for customers to change the thread every eight-ten years. Please contact us if you wish to change the thread.


Where are mariko tsuchiyama products produced?

All of our products are produced in England.