How much does shipping cost?
Free Shipping

・Free shipping to U.K addresses 

・World wide free shipping on orders over £800 

● Express shipping: £45

● Standard international: £18

What shipping options are available?

●Express shipping: DHL, UPS

●Standard international: Royal Mail 

When will I receive my tracking information?

When the order is shipped, the notification will be sent to the registered e-mail.

Please refer to our Returns & Exchanges page for information.

IMPORT DUTIES AND TAXES

Customers who are outside of the United Kingdom will be responsible for import duties and local taxes on the arrival at destination.

What are the accepted payment methods?

Debit card, Credit card, Paypal, Apple pay

Where can I purchase mariko tsuchiyama items?

Please see the Stockists page.

Is the payment link secure?

Yes.

How do I place a special order?

Please feel free to contact us about the commission order at sales@marikotsuchiyama.com

How can I follow my online order?

We will send the notification with tracking number when we shipped the item.

How do I care for my product?

After using, please wipe the pearl with a dried soft cloth. They are affected by lighting, so please keep it in a case for storage. Pearls are vulnerable to moisture and dryness, so please take them out of the case and put them in the air. Meanwhile don’t keep them in the case for a long time, wear it occasionally as it’s important to make them breathe.

If you scrape or rub against a hard surface, the pearl will be damaged and lose its original luste. Please not to allow the pearl to touch hard objects such as sharp metal.

Please remove your ring when cooking, washing, bathing, or swimming in the pool. Pearls possess enough hardness to wear daily but soaking them in the water frequently could damage the surface and thread.

For a string neckless or a bracelet design it’s highly recommend for customers to change the thread every eight-ten years. Please contact us if you wish to change the thread.

Where are mariko tsuchiyama products produced?

All of our products are produced in England.