Returns & Exchange

Returns

If you would like to return the item for a refund, please contact us at mariko@marikotsuchiyama.com within 5 days of receipt of your purchase. We will refund you the full amount of your order within 60 days of receipt of the jewellery. Shipping fees are non-refundable. Jewellery must be in its original, unworn condition, complete with all packaging. Please note: bespoke, made to order and altered pieces made in non standard sizes and metals are not eligible for refund or exchange. Please contact us at mariko@marikotsuchiyama.com

You will be responsibile for return shipping costs,tax, custom duty, or for any items lost, stolen or damaged in transit. 

Exchange

If you would like to exchange your item, Please contact us at mariko@marikotsuchiyama.com  within 5 working days of receiving your order.

Please note that: 

Shipping fees are non-refundable. 

Bespoke pieces, made to order items or jewellery altered to a customer request cannot be exchanged or returned.